Refund policy

No refunds on personalized items. Any defective item will be replaced with an identical item. No refunds or exchanges will be accepted for incorrect information provided by customer, ex: wrong initials, initials listed in wrong order.  Colors of thread, items can vary by computer monitors. If you are not sure of a color, message me.

Refunds for non-personalized, full price items purchased online are accepted within 14 days of delivery to customer. Customer pays return shipping. Items must be in original packaging, condition and tags intact. No refunds or exchanges on sale items.

Only reasonable cases will be refunded/replaced. The decision for a refund remains at the sole discretion of Monogram Proper L.L.C.